3 Jobs in Grandview, MO
Marquee Hospitality is Hiring a Front Desk Agent Near Grandview, MO
- Take every opportunity to amaze the guests.
- Smile, have eye contact, and greet guests immediately.
- Maintain a well-groomed, professional appearance at all times.
- Actively solicit feedback from guests.
- Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information.
- Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests.
- Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.
- Promptly respond to and resolve guest complaints.
- Answer the telephone promptly and properly being polite, courteous, and friendly.
- Be friendly, thorough, accurate, and efficient in taking reservations and performing Check-ins & Check-outs.
- If applicable: Operate or assist with shuttle or transportation. Service in a timely and courteous manner.
- If applicable: Assist guests with luggage upon their arrival to and departure from the hotel.
- Use guest names.
- Be knowledgeable and helpful about the local area, the hotel, and hotel services.
- Handle messages, wake-up calls, mail, and faxes properly.
- Assist guests with laundry/dry cleaning needs.
- Know of incoming VIPs.
- Follow all applicable Moonrise Standard Operating Procedures.
- Demonstrate proper selling techniques during the reservation and walk-in process.
- Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available.
- Have complete knowledge of hotel rooms, function space, restaurants (if applicable), other outlets, and services.
- Increase revenues by offering customers upgraded rooms and promoting hotel amenities and outlets.
- Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures.
- Verifies all information on reservations check-in: name, address, method of payment, etc.
- Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers.
- Identifies and records special billing instructions and notifies accounting.
- Completes shift closing accurately by getting appropriate approval signatures and authorization codes.
- Adheres to hotel policies regarding the use of cash banks.
- Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift.
- Report potential sales contacts to the sales department.
- Properly handle and account for keys.
- Be knowledgeable of policies regarding emergency procedures and security concerns.
- Ensure the protection of guests' room numbers.
- Book reservations for those guests who approach the Front Desk.
- Be an enthusiastic, helpful, and positive member of the team.
- Be professional, responsible, and mature in conduct and behavior.
- Be understanding, encouraging too, and friendly with all co-workers.
- Be self-motivated and use time wisely.
- Maintain an open line of communication with each department.
- Communicate pertinent information.
- Respond positively to new ideas.
- Openly accept critical/developmental feedback.
- Report to work on time.
- Give adequate notice if going to miss work.
- Be available to work a flexible schedule to include weekends and holidays, working Weekends (Friday, Saturday, and Sunday) and Holidays are required.
- Maintain effective communication through the use of meetings, logbooks, and bulletins.
- Be available to help other departments in emergency situations.
- Perform other assignments as directed by the Front Desk Manager.
- Adhere to all work rules, procedures, and policies established by the company including, but not limited to those contained in the associate handbook.
- Perform other job duties as needed.
Job Summary
Full Time
$27k-36k (estimate)
03/20/2024
05/18/2024
marqueehospitality.com
Kansas City, MO
<25
Related Companies
The job skills required for Front Desk Agent include Credit Card, Laundry, Billing, Hospitality Industry, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Desk Agent positions, which can be used as a reference in future career path planning. As a Front Desk Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Agent. You can explore the career advancement for a Front Desk Agent below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Agent job description and responsibilities
When guests are ready to depart, the front desk agent generates their final bills and checks them out.
12/11/2021: Atlanta, GA
A Front Desk Agent ensures customers receive the best service possible from the property.
02/10/2022: Fayetteville, AR
Some front desk agents served a hotel associate apprenticeship.
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The front desk agent can check different guest queries, they can check different problems and various complaints.
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The front desk agent can also post charges towards a guest account.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Agent jobs
Check for sold-out dates before promising availability.
12/09/2021: Johnstown, PA
Desk Clerks typically study at similar levels compared with Front Desk Agents.
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Make checklists and to-do lists.
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Seek Out Hospitality Skills Training Opportunities.
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Finally, Add A Summary Or Objective Statement.
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Step 3: View the best colleges and universities for Front Desk Agent.
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